Is your office, shop, or plant prepared to deal with a workplace violence incident? Are your field workers? If you aren’t sure or think it is unlikely to occur, consider this: According to OSHA, some 2 million American workers are victims of workplace violence every year. Workplace violence can strike anywhere and anytime, and no one is immune.

Workplace violence can take place at or outside of work. It is defined as violence or the threat of violence against workers. Violence in the work environment can range from threats, verbal abuse, harassment, to physical assault and homicide.

Certain workers are at higher risk according to OSHA. These include, but are not limited to, workers who exchange money with the public, who work alone or in small groups, and who work early in the morning or late at night. Also, workers in certain industries (healthcare, social services, municipal utilities, law enforcement, retail, and in-home installations) are at increased risk.

It is important to acknowledge workplace violence as a real threat and take it seriously. The best protection employers can offer is to establish a zero-tolerance policy toward workplace violence against or by employees. OSHA advises employers to create a Workplace Violence Prevention Program (OSHA/PEOSH standards) and ensure all employees are trained on it and thoroughly understand policies and procedures concerning it.

Here are some other tips for keeping workers safe:

Provide safety education for employees so they know what behavior is and isn’t acceptable in the workplace environment.
Consider installing video surveillance, extra lighting, and alarm systems.
Minimize access by outsiders to your facilities by using ID badges, electronic keys, and if necessary, security guards.
Recommend field staff and employees working alone have cell phones and handheld alarms, requiring them to check in regularly.
Instruct workers to never enter a location that they feel may be unsafe.
Train employees on your workplace violence procedures annually and remind them frequently to keep their eyes and ears open and report anything that makes them feel awkward, uncomfortable, or unsafe. Even if they don’t experience it but saw or heard it they must report it!

Workers need to know employers have a system in place for their protection. It is critical to ensure all employees know the policy and understand that all claims of workplace violence will be investigated and dealt with promptly.

It is vital that administrators and supervisors have conversations with their employees about the potential for violence to occur in their workplace. We must train our employees to keep their eyes and ears open, watching for signs and behavior that can lead to a violent episode, and to report issues to supervisors, human resources, or law enforcement. What leads to workplace violence almost always starts small. It is possible for someone to be fine one day and come in the next with a firearm, but such incidents are extremely rare. Escalation to violence is typically a process. Usually there are warning signs (and often many of them) of a potential workplace violence incident about to occur. Here are thirteen suggested warning signs to keep in mind and watch out for while doing your day to day duties:

Threats – when a person makes direct, veiled, or conditional threats of harm.
Unreasonable – person constantly makes slighting references to others. They are never happy with what is going on. Consistently unreasonable and overreacts to feedback and criticism. They blow everything out of proportion. Individual tends to take comments personally and turn them into grudges.
Intimidation and control-oriented – individual feels a need to constantly force their opinion on others. Having a compulsive need to control situations. They use intimidation to get their way; can be physical or verbal. (Examples: fear tactics, verbal threats, harassment)
Paranoid – a person thinks other employees are out to get them. They think there is a conspiracy to all functions in society. They make comments of being persecuted or being a victim of injustice.
Angry, argumentative, and lacks impulse control – an individual has many hate and anger issues on and off the job with coworkers, friends, family, or the government. They are frequently involved in confrontations, are belligerent, and argue with others, including authority figures. This person demonstrates low impulse control (slamming or throwing things, cursing and threatening, physically animated with aggressive gestures.
Irresponsible – individual does not take responsibility for any of their behaviors, faults, or mistakes; it’s always someone or something else that is to blame. They make excuses and blame others, the organization, or the system for their actions.
Antisocial behaviors – this person has a fascination with violence and acceptance of violence as a way to handle situations; they applaud violent acts portrayed in the media such as racial incidents, domestic violence, active shooting sprees, or executions. They may have issues with law enforcement. May demonstrate an obsession with the killing power of weapons and their effect on people. They may demonstrate a pattern of behavior that shows a disregard for the rights of others.
Vindictive – makes statements like “he’ll get his”, “what goes around comes around” or “one of these days I’ll make them pay.” Verbalizes hope for something bad to happen to others, especially those they have a grudge against.
Bizarre and weird behavior – the person is quirky, strange, considered weird, and behaves in an unusual manner. Their presence makes others feel uneasy and uncomfortable. This behavior by itself doesn’t mean a person will become violent but coupled with other signs may be an indicator.
Desperation – a person is experiencing extreme desperation with family, finances, or personal problems; they are making comments of feeling “at the end of their rope” or “there’s no other way to deal with it.” They seem backed into a corner with no options.
Obsessive compulsive behaviors – the person has obsessive involvement with the job, they have no apparent outside interests; they eat, sleep, and live for the job. Or they have a romantic obsession with a coworker who has no interest in them. They may suffer from other forms of obsession; jealous interest in a specific topic, or perfectionist tendencies. Again, this behavior doesn’t mean they will necessarily become violent but look for a pattern of other signs coupled with obsessive compulsive behavior.
Substance abuse – persons demonstrating signs of alcohol and or drug abuse; frequent absences or tardiness, off-task and distracted on the job, disregard for safety policies and procedures; disoriented, jittery, slurred speech, frequently not where they are supposed to be or missing for stretches of time.
Chronic depression – a person displays signs of chronic depression, loss of interest and confidence in life or work, lethargic lacks energy, particularly when it is a significant change in behavior. The person was usually engaged, involved, and active but now they seem withdrawn and disengaged.

Just because a person appears to be demonstrating any of these signs doesn’t mean they are going to become violent at work, but it does mean supervisors, human resources, and administration should be aware of the signs and perhaps offer some assistance. Recommend getting some help using the Employee Assistance Program through New Directions. It is free to OMAG plan participants. Go to www.omag.org and search for “employee assistance program” for more information. We all have difficulty dealing with life at one point or another. Keep an eye out for the signs and offer help to your coworkers early in the process; doing so may save lives.