Current Open Positions
To apply for a position, email your resume and cover letter to jobsearch@omag.org, or call Lori Mueller at (405) 657-1453.
Claims Adjuster
Are you ready to make a significant impact in service to others? We are seeking a diligent and proactive Claims Adjuster to join our member-centric team. This role offers the unique opportunity to work closely with cities and towns, ensuring that their general liability and property claims are managed with the highest standards of fairness and efficiency. While experience is not necessary, this position requires someone who demonstrates patience with a strong attention to detail, member-centered, can work independently while collaborating with a team, handles pressure, and willingness to learn and ask for help.
SUMMARY OF POSITION: Investigate claims of general liability and property programs.
ESSENTIAL JOB FUNCTIONS (A):
Communicates with client (OMAG), insured (city/town) and claimant regarding claim process
Reviews coverage as confirmed by Claims Director
Investigates claims to ascertain liability
Handles requested research/investigations for legal counsel
Negotiates settlement of claims up to designated authority levels
Drafts coverage disclaimers, status reports, payment letters, claims summaries for legal counsel
Monitors progress of each claim and revises reserves as necessary and indicated
Obtains police reports, medical records, weather records, etc.
Run ISO searches as necessary
Report total losses to ISO as necessary
Determine need for independent appraisals and make assignments for same
Maintain tasks for review on all claims
Enters payment information and reserve information into system
Obtain signed releases and request settlement checks and closing letters to cities and towns
If liability determination is to recommend denial, prepares and sends denial recommendation letters to the claimant and city/town.
Identify and pursue third party (subrogation) claims
Attend biweekly Claims Department meeting.
Identify and pursue salvage and recoveries
Notify Claims Director of any potential excess/reinsurance files
Reports to Claims Director and Claims Supervisor
ESSENTIAL RESPONSIBILITIES (B):
Consistently demonstrate accountability for proper job performance, showing competency and understanding of job responsibilities to further the goals and objectives of the organization.
Exercise good judgment and initiative in seeing work to be done and doing it.
Maintain technical and/or professional proficiency in primary area of responsibility, demonstrating responsibility for self-development, striving to continuously stay informed regarding new ideas and procedures applicable to specific area of responsibility.
Use equipment and supplies in a safe and economical manner, reporting needs for repair and/or replacement to the appropriate individual in a timely manner.
Demonstrate ability to establish priorities regarding work responsibilities and to adjust to new circumstances or ideas as well as changing needs of the department and organization.
Establish and maintain positive working relationships with supervisors, co-workers, Board members, municipal representatives and the public, striving to keep open communication at all times.
Show support and respect for the organization, its people and policies, to municipalities, vendors, visitors and other individuals in the workplace.
Discuss concerns or disagreements regarding policies, goals or decisions with the appropriate individual in a manner which assists in problem solving.
Demonstrate an attitude of cooperation, open-mindedness and flexibility regarding resolution of disagreements or problems.
EDUCATION, TRAINING AND EXPERIENCE:
High school graduate or (GED) required
Bachelor’s degree from accredited college preferred
CPCU, ARM, AIM and/or AIC certifications preferred
Experience using word processing programs and performing data entry in claims management software, preferably Origami.
SKILLS, KNOWLEDGE AND ABILITIES REQUIRED:
Ability to exercise good judgment observing scope of authority and maintaining confidential information regarding claims.
Proficiency in all applicable hardware and software, demonstrating accuracy and understanding of proper equipment operations.
Proficiency in other basic clerical skills such as filing, answering the telephone and operating routine office equipment.
Ability to concentrate and perform accurate operations for sustained periods of time.
Understanding of good public relations and communication skills regarding telephone conversations and ability to deal positively with a variety of individuals.
Proficiency and accuracy in data entry functions.
PHYSICAL COMMUNICATION REQUIREMENTS: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.)
Ability to talk and/or hear. (talking – expressing or exchanging ideas by means of spoken words; hearing – perceiving nature of sounds by ear).
Ability to physically communicate via telephone and in person
INTERPERSONAL COMMUNICATION REQUIREMENTS:
Ability to speak and/or signal people to convey or exchange information. Includes receiving assignments and/or directions from supervisor as well as giving assignments and directions to those supervised.
Ability to read a variety of reports, applications, messages, letters, informational documentation, directions, instructions, and methods and procedures.
Ability to prepare forms, reports and letters using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style.
Ability to speak to people with poise, voice control and confidence.
MOTOR COORDINATION REQUIREMENTS:
Ability to coordinate hands and eyes in using a computer and other office machines.
Ability to use a variety of items, such as a telephone switchboard, printers, boxes and cartons of supplies, etc.
INTERPERSONAL TEMPERAMENT REQUIREMENTS:
Ability to use tact, diplomacy, and establish positive working relationships with individuals in a wide variety of municipal positions.
Must be adaptable to performing under minimum stress when confronted with an emergency.
SELECTION GUIDELINES: Formal application, rating of education and experience; oral interview, background check and job related tests may be required.
To apply, send your resume and cover letter to jobsearch@omag.org.
Municipal Risk Pool Intern
ABOUT OMAG: Oklahoma Municipal Assurance Group (OMAG) is the leading public risk management and insurance organization dedicated to serving Oklahoma municipalities. We work to provide comprehensive risk management solutions and insurance services to public entities, ensuring their stability and resilience. Everything we do is centered around our mission “with exceptional service, we protect public interest by efficiently managing and mitigating risk for Oklahoma municipalities.” We are owned by the more than 500 Oklahoma cities we serve, which means we are dedicated to providing meaningful services at stable rates over the long term rather than being driven solely by profit as is common among traditional insurance companies.
Our core values – the foundational framework for decision making in all we do – are to:
Engage in sustainable activities
Build meaningful relationships
Act with integrity and fairness
Educate and retain staff who value municipal culture
Empower our board of directors, made of up municipal leaders, to lead
SUMMARY OF POSITION: This is an excellent opportunity for a motivated individual interested in learning about the multifaceted aspects of risk pooling in the public sector. This internship is designed to provide hands-on experience in Claims, Finance and Administration, Insurance Services, Legal, Human Resources, Risk Management and Underwriting. Assist with special projects, events, data analysis and more.
ESSENTIAL JOB FUNCTIONS (A):
Consistently demonstrate a willingness, desire, and aptitude for learning.
Assist with special projects and support daily operations of OMAG Teams including data analysis, standard work documentation, documenting member interactions. Working across our risk pool departments, work can includes things like:
Claims: Develop understanding of the claims process, including with the potential to assist in investigations and conducting claims management support activities.
Finance and Administration: Learn how our public entity pool is financed, develops its annual budget and collects annual contributions from members.
Insurance Services: Participate in and learn about review of coverage policies, the annual renewal process and customer service activities.Legal: Get insight into how a pool’s legal team operates, including legal research, compliance, monitoring and more.
Risk Management: Learn about loss control initiatives, safety audits and risk assessments.
Underwriting: Assist in evaluating risk exposures, preparing underwriting reports, and supporting policy issuance.
Shadowing: Shadow staff members in various departments to gain a comprehensive understanding of their roles and processes.
Special Projects: Participate in various special projects and events, providing support as needed.
Data Analysis: Conduct data analysis to support decision-making and reporting.
Work with your leader to set priorities and establish deliverables for all special projects.
OTHER RESPONSIBILITIES (B):
Demonstrate accountability for work assigned, asking questions to clarify to gain competency and understanding furthering OMAG’s goals and objectives.
Exercise good judgment and initiative in seeing work to be done and performing it.
Demonstrate responsibility for self-development, striving to continuously stay informed regarding new ideas and procedures applicable to specific area of responsibility.
Use equipment and supplies in a safe and economical manner, reporting needs for repair and/or replacement to appropriate individual in a timely manner.
Demonstrate the ability to establish priorities regarding work responsibilities.
Establish and maintain positive working relationships with supervisors, co-workers, Board members, municipal representatives and the public, while striving to keep communication open at all times.
Show support and respect for OMAG, its policies and people, as well as to municipal entities, venders, visitors and employees.
Discuss concerns or disagreements regarding policies, goals or decisions with the appropriate individual in a manner which assists in problem solving.
Demonstrate an attitude of cooperation, open-mindedness and flexibility regarding resolution of disagreements or problems.
LEARNING OUTCOMES (C):
Gain comprehensive knowledge of a municipal risk pool operations.
Develop a solid understanding of public sector insurance products and services.
Enhance interpersonal skills through interaction with professionals and municipal members.
Build analytical skills.
Acquire practical experience.
EDUCATION, TRAINING AND EXPERIENCE REQUIRED:
Currently pursuing a degree in Business Administration, Finance, Risk Management, Public Administration, or a related field.
SKILLS, KNOWLEDGE AND ABILITIES REQUIRED:
A genuine interest in public sector risk management and insurance.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
Demonstrates high ethical standards and handles confidential information with discretion and professionalism.
Proactive and self-motivated with a strong desire to learn and contribute to the organization.
PHYSICAL COMMUNICATION REQUIREMENTS: (The physical demands described here are representative of those that much be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.)
Ability to talk and/or hear. (Talking – expressing or exchanging ideas by means of spoken words). (Hearing – perceiving nature of sounds by ear).
Ability to physically communicate via telephone and in person
INTERPERSONAL COMMUNICATION REQUIREMENTS:
Ability to speak and/or signal people to convey or exchange information. Includes receiving assignments and/or directions from supervisor as well as giving assignments and directions to those supervised.
Ability to read a variety of reports, applications, messages, letters, informational documentation, directions, instructions, and methods and procedures.
Ability to prepare forms, reports and letters using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style.
Ability to speak to people with poise, voice control, and confidence.
MOTOR COORDINATION REQUIREMENTS:
Ability to coordinate hands and eyes in using a computer and other office equipment.
Ability to drive a vehicle in a safe manner
Ability to handle a variety of items such as computer.
INTERPERSONAL TEMPERAMENT REQUIREMENTS:
Ability to use tact, diplomacy, and establish positive working relationships with individuals in a wide variety of municipal positions.
Must be adaptable to performing under minimum stress when confronted with an emergency.
WORK ENVIRONMENT REQUIREMENTS:
This is a part-time temporary position, typically Monday through Friday, with additional hours as needed during month-end closing or specific projects.
Office environment in the OMAG Offices
SELECTION GUIDELINES: Formal application, rating of education and experience; oral interview; reference check; and job related tests may be required.
To Apply send your resume and cover letter to jobserach@omag.org
OMAG Benefits
By joining the staff at OMAG you’ll have the opportunity to do something positive for the cities and towns of Oklahoma. We take our mission to “protect public interest by efficiently managing and mitigating risk for Oklahoma municipalities” seriously. That includes providing extensive value-added services that range from education and training to legal and technical assistance and loss control and risk assessment, as well as dependable, fair and efficient claims handling. We believe the most valuable asset we provide is to make municipal insurance understandable, effective and affordable and to do so through our outstanding customer service.
OMAG is an Equal Opportunity Employer
Full-time employee benefits provided by OMAG include:
OMAG pays 100% of the Health, Life, Dental and Vision insurance for employees
OMAG pays 100% of the Health, Life, Dental and Vision insurance for family coverage, if necessary
Section 125 Cafeteria Plan for unreimbursed medical cost (optional)
Long-Term Disability (100% premium for all FT employees)
12 Paid Holidays per year
24 hours of PTO for the first 6 full pay periods
Vacation Leave, accrued biweekly, depending on years of service
Sick Leave of 12 days per year, accrued biweekly, maximum accrual of 720 hours
Defined Contribution Retirement Plan OMAG contribution of 17% of salary (5-year vesting)
Section 457 deferred compensation plan (optional)
Employee Assistance Program
Phone allowance $32.26per pay period (exempt employees only & $600/yr grossed up for taxes)
Gym membership reimbursement up to $600 per year
16 hours of Community Service Leave per year
Maternity/Paternity leave up to 40 hours for birth or adoption of a child
Tuition Assistance Program up to $5,250 per calendar year
Part-time employee benefits provided by OMAG include:
Defined Contribution Retirement Plan OMAG contribution of 17% of salary (no vesting requirement)
Phone allowance $32.26per pay period (exempt employees only & $600/yr grossed up for taxes)
Gym membership reimbursement up to $600 per year
8 hours of Community Service Leave per year
The actual terms of these benefits, and any others, are governed by OMAG’s Personnel Policies as outlined in its Procedures Manual, a copy of which will be provided to you upon commencement of employment.
To apply for a position, email your resume and cover letter to jobsearch@omag.org, or call Monica Coleman at (405) 657-1422.