Feedback is an important element in all work relationships. The purpose of workplace feedback is to guide and motivate people to reach goals. Leaders who are good at providing feedback build trust and foster an environment of teamwork.

Many people don’t feel equipped or confident when giving feedback. It can be uncomfortable, and hard to find the right words. As recipients of feedback, it’s natural to get defensive or shut down when receiving unflattering feedback.

Here are some practical feedback tips:

Giving feedback:

Focus on the issue, the reason for the feedback, not the person
Be sincere, watch your tone so you are clearly communicating you care
Avoid the sandwich method, don’t sneak negative feedback between positive feedback
Be specific about a single, recent problem (opportunity for improvement)
Invite conversation, “tell me about your performance,” or “how did you think that went”
Recommend next steps or ask what would be helpful, include your support
Summarize your commitment to helping the co-worker improve

Receiving feedback:

When someone asks to give you feedback, don't miss the opportunity, say “yes, please.”
Listen. Don't interrupt them, hear what they have to say.
Ask questions until you truly understand the feedback.
Maintain an open attitude, remind yourself, “this person cares enough to invest in me, to give me the gift of feedback.”
Like any other gift, always say “thank you for the valuable feedback.”