This course was developed as an introduction for the communications professional.  Topics include:  striving for excellence, stress management, and Open Records Act.  Other information provided during the course through instruction or printed materials:  prioritizing calls, communication center functions, basic functions of the dispatcher, chain of command, and the handling of various calls.  The course is approved for 4 hours of continuing education credit by CLEET.  There is no cost to attend the course. It will be held October 27, 2016, at the Heart of Oklahoma Expo Center, Room 7 (2nd floor), and will last from 1:00 p.m. to 5:00 p.m.  Please contact Kevin McCullough at kmccullough@omag.org or (800) 234-9461 for more information.

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